PRIVACY POLICY

1. Introduction

Welcome to Sajiloplay, a mobile gaming platform developed and operated by Saransa Media Labs Pvt Ltd (“Sajiloplay”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”), website, and any related services (collectively, the “Services”).

By accessing or using the Services, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree with the practices described in this Privacy Policy, please do not use the Services.

We encourage you to read this Privacy Policy carefully and contact us if you have any questions or concerns.

2. Scope and Applicability

This Privacy Policy applies to all users of the Sajiloplay App, including but not limited to:

  1. Registered users who create an account on the platform
  2. Visitors who browse the App without registering
  3. Participants in contests, tournaments, or promotional events
  4. Users who interact with our customer support or marketing communications

This policy applies to all personal data collected through:

  1. The Sajiloplay mobile application
  2. Our official website and web-based services
  3. Customer support channels (email, chat, phone)
  4. Third-party platforms integrated with our services (e.g., payment gateways,
    social media logins)

This Privacy Policy does not apply to third-party websites, services, or applications that may be linked to or from our Services. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies separately.

3. Information We Collect

We collect various types of information to provide and improve our Services, ensure platform security, and enhance user experience. The information we collect includes:

3.1. Information You Provide to Us

When you use the Sajiloplay App, you may provide us with the following types of personal data:

  1. Account Information: Name, username, email address, phone number, password, and profile picture.
  2. Contact Information: Email address, phone number, and any other contact details you provide.
  3. Payment and Financial Information: Bank account details, Khalti wallet information, and transaction history for prize disbursement and withdrawals.
  4. Identity Verification Data: Any government-issued ID for KYC (Know Your Customer) compliance.
  5. User Content: Any content you upload, submit, or share through the App, including chat messages, gameplay data, and feedback.
3.2. Information We Collect Automatically

When you access or use the App, we may automatically collect certain information about your device and usage, including:

  1. Device Information: Device model, operating system, unique device identifiers, screen resolution, and hardware specifications.
  2. Log Data: IP address, access times, pages viewed, app crashes, and other diagnostic data.
  3. Usage Data: Features used, games played, time spent on the App, and interaction patterns.
  4. Location Data: Approximate or precise location based on GPS, IP address, or device settings (with your consent).
3.3. Information from Third Parties

We may receive information about you from third-party sources, such as:

  1. Social media platforms (if you log in via Facebook, Google, etc.)
  2. Payment processors and financial institutions
  3. Advertising and analytics partners
  4. Affiliates and business partners

4. How We Use Your Information

We use the information we collect for a variety of purposes, including:

4.1. To Provide and Operate the Services
  1. Create and manage your user account
  2. Enable participation in games, contests, and tournaments
  3. Process payments, withdrawals, and prize disbursements
  4. Provide customer support and resolve issues
4.2. To Improve and Personalize the Experience
  1. Analyze usage patterns to enhance gameplay and features
  2. Recommend games, offers, and content based on your preferences
  3. Conduct surveys and gather feedback to improve our services
4.3. For Communication and Marketing
  1. Send transactional messages (e.g., account updates, payment confirmations)
  2. Notify you about new features, promotions, and events
  3. Deliver personalized advertisements and marketing content (with your consent)
4.4. For Security and Compliance
  1. Detect and prevent fraud, cheating, and unauthorized access
  2. Enforce our Terms of Service and Community Guidelines
  3. Comply with legal obligations, including tax and regulatory requirements

5. Sharing and Disclosure of Information

Sajiloplay takes your privacy seriously and does not sell or rent your personal data. However, we may share your information under the following circumstances:

5.1. With Service Providers

We may share your data with trusted third-party service providers who assist us in operating the App, processing payments, providing customer support, and conducting analytics. These providers are bound by confidentiality agreements and are only permitted to use your data for the purposes specified by Sajiloplay.

5.2. With Affiliates and Partners

We may share your data with our affiliates, subsidiaries, and business partners for joint marketing initiatives, promotional campaigns, and platform enhancements.

5.3. For Legal Compliance

We may disclose your data if required to do so by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to:

  1. Comply with a court order or government request
  2. Protect the rights, property, or safety of Sajiloplay, its users, or the public
  3. Investigate fraud, security breaches, or violations of our Terms of Service
5.4. In Business Transfers

If Sajiloplay is involved in a merger, acquisition, reorganization, or sale of assets, your data may be transferred to the acquiring entity. We will notify you of any such change and ensure that your data continues to be protected under this Privacy Policy.

6. Your Rights and Choices

Sajiloplay respects your rights under applicable data protection laws. You have the following rights regarding your personal data:

6.1. Right to Access

You may request a copy of the personal data we hold about you, along with details of how it is used and shared.

6.2. Right to Rectification

You may request corrections to inaccurate or incomplete personal data.

6.3. Right to Erasure

You may request the deletion of your personal data, subject to legal and contractual obligations

6.4. Right to Restrict Processing

You may request that we limit the processing of your data under certain circumstances.

6.5. Right to Data Portability

You may request a copy of your data in a structured, machine-readable format and transfer it to another service provider.

6.6. Right to Object

You may object to the processing of your data for direct marketing or other purposes based on legitimate interests.

6.7. Right to Withdraw Consent

You may withdraw your consent at any time for data processing activities that rely on consent.

To exercise any of these rights, please contact us at support@Sajiloplay.com. We will respond to your request within 30 days, subject to verification of your identity.

7. Third-Party Services and Links

Sajiloplay may contain links to third-party websites, services, or applications. These external platforms are not governed by this Privacy Policy.

7.1. External Links

We may provide links to:

  1. Payment gateways
  2. Social media platforms
  3. Advertising networks
  4. Partner websites
7.2. Third-Party Integrations

Some features of the App may rely on third-party services, such as:

  1. Login via Google or Facebook
  2. Analytics via Google Analytics or Mixpanel
  3. Payment processing via Razorpay, Paytm, or UPI
7.3. Disclaimer

We are not responsible for the privacy practices of third parties. We encourage users to review the privacy policies of any external services they interact with.

8. Account Deletion and Data Erasure

Sajiloplay provides users with the ability to delete their account and associated  personal data.

8.1. How to Delete Your Account

You can delete your account by:

  1. Navigating to the “Profile” section in the App
  2. Selecting “More Options” > “Delete Account”
  3. Confirming your request

Alternatively, you may email us at support@Sajiloplay.com with the subject line “Account Deletion Request”.

8.2. Processing Timeline
  1. We will acknowledge your request within 12 hours
  2. Your account and data will be deleted within 15 days
  3. You will receive confirmation once the deletion is complete
8.3. Irreversibility

Account deletion is permanent. Once deleted:

  1. Your profile, gameplay history, and rewards will be erased
  2. Any unclaimed winnings or balances will be forfeited
  3. Deleted accounts cannot be restored
8.4. Retained Data

Certain data may be retained for legal and compliance purposes, including:

  1. KYC verification records
  2. Transaction history
  3. Fraud prevention logs

9. Restriction of Liability

Sajiloplay strives to provide a secure, reliable, and enjoyable gaming experience. However, by using the App, you acknowledge and agree to the following limitations of liability:

9.1. No Guarantees or Warranties

Sajiloplay makes no representations or warranties, express or implied, regarding:

  1. The accuracy, completeness, or reliability of content available through the App
  2. The uninterrupted or error-free operation of the App
  3. The suitability of the App for any particular purpose
  4. The absence of viruses, malware, or other harmful components

All services and content are provided on an “as is” and “as available” basis.

9.2. Limitation of Damages

To the maximum extent permitted by law, Sajiloplay shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to:

  1. Your use or inability to use the App
  2. Any unauthorized access to or alteration of your data
  3. Any content or conduct of third parties on the App
  4. Any loss of winnings, data, or reputation

This includes damages for loss of profits, goodwill, use, data, or other intangible losses,
even if Sajiloplay has been advised of the possibility of such damages.

9.3. Third-Party Content and Services

Sajiloplay is not responsible for the content, accuracy, or reliability of third-party websites, services, or advertisements linked or integrated into the App. Inclusion of such links does not imply endorsement.

9.4. User Responsibility

You are solely responsible for:

  1. Maintaining the confidentiality of your account credentials
  2. Ensuring the accuracy of the information you provide
  3. Complying with applicable laws and regulations while using the App

Sajiloplay shall not be held liable for any consequences arising from your failure to
meet these responsibilities.